1.1 The terms contained in this document (Terms of Trading) apply to all transactions for the purchase of products and Goods (each a “Service” or, two or more, the “Goods”) from the website (our “Site”). By ordering any Goods from our Site you are indicating your acceptance to be bound by these Terms of Trading. They form a legal agreement between you and us and can only be amended with our consent.
1.4 We reserve the right to change these Terms of Trading from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.
2.1 You may place an order to purchase Goods advertised for sale on our Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Place Order” button on the checkout page.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Acceptance of your order and the formation of the contract between us will take place when we sent you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).
2.4 If your order include(s) Goods(s) which is/ are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to wait until the Goods is/ are available from stock, or cancel your order.
3 Prices and payment
3.1 The prices of Goods advertised for sale on our Site are as set out on our Site. All prices are in pounds (£) sterling inclusive of VAT, where applicable, and excluding delivery/shipping charges. Delivery/ shipping charges will be added to the total amount due once you have confirmed your order.
3.2 Prices may change at any time prior to (but not after) acceptance of your order.
3.3 We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page.
3.4 In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Goods at the incorrect price.
4. Delivery/ Shipping
4.1 We will endeavour to dispatch your order within 3 days. We will deliver all Goods comprised in your order in one delivery. The majority of our goods will be delivered by Royal Mail using a second class tracked parcel system.
4.2 We will deliver directly to the address specified in your order.
4.3 Deliveries are made [Monday to Friday (excluding bank and public holidays) normally between the hours of 8am and 5pm]. The precise timing of a delivery cannot be specified. All deliveries will require a signature to confirm receipt.
4.4 Once delivered, the Goods ordered will become your property and your responsibility and, except in relation to Goods that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
5. Cancellations and returns
You have 14 days from the date you receive your goods to return them to us. No returns after this date will be accepted. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference or, by returning the goods. We may withhold the reimbursement until we have received the goods back.
Certain products are excluded from refunds, eg socks, underwear, thermal underwear, insoles, adventure food, sleeping bags. Any products excluded are clearly identified on our website.
All new goods must be returned to us in an unused, unworn and saleable condition. This means all tags must still be attached and all packaging must be intact with no cuts or tears. If we cannot re-sell the item, then we cannot accept it back for a refund. Used surplus goods must be returned in the same condition they left us.
The postage paid on your order is non-refundable unless it proves to be faulty. You are responsible for sending the goods back to us at your own expense. We encourage you to send by an insured and traceable method, otherwise it will be at your own risk as the goods remain your responsibility until received by us.
Please indicate whether you require a refund or exchange. Refunds are made back to the same card used when the order was placed. If you require an exchange, a standard postage rate will be incurred by you to the send out the replacement goods.
All returns must be accompanied by a completed returns form which can be found on the despatch note included with your order. Failure to include this form may delay the processing of your return.
Most refunds are issued the same day we receive your goods back. However, please allow up to 7 days.
This guarantee applies to mail order purchases only. Sales made directly in our shop are covered by a different set of terms.
Our policy on cancellations and returns does not affect your statutory legal rights.
5 Faulty Goods
6.1 If any Service you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe Goods is faulty, you should notify us by e-mail or telephone and send the product back to us along with your original delivery note
6.2 Our policy on faulty Goods does not affect your statutory legal rights.
6 Service Information
7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Goods in the images that appear on our Site. However, as the actual colours and detailing you see onscreen will depend on your screen, we cannot guarantee that your screen’s display of any colour or other detailing will exactly reflect the colour or detailing of the Goods upon delivery.
7.2 Any information on our Site regarding sizing of Goods is included as a guide only. If you are in any doubt as to the size of any Service you require, we recommend that you contact us prior to placing an order.
Every on-line transaction made within T W Ryder Ltd is transmitted across the internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. We take your security very seriously and have taken every step possible to protect you. We have employed the Goods of one of the country’s leading security experts who regularly monitors and updates our systems.
9.1 We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.
9.2 When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.
9.3 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
9.4 If you have any additional queries about security, please contact us.
10 Our liability
10.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
10.2 You are responsible for the use you make of the Goods you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).
10.3 Nothing in this section or elsewhere in our Terms of Trading affects your statutory legal rights.
11 Personal Data
12.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Trading.
12.2 If any part of these Terms of Trading is found to be unenforceable as a matter of law, all other parts of these Terms of Trading shall be unaffected and shall remain in force.
12.3 You and we agree that English law applies to these Terms of Trading and that any dispute between us arising out of or in connection with these Terms of Trading will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
12.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Trading, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Goods, we can still require you to make the payment at a later date.
13 How to contact us
13.1 Please feel free to contact us using the details set out on our Site.